It doesn't take a lot in today's business world to push an employee past the breaking point. Unfortunately, these disgruntled workers have a significant amount of control over the company, and that can lead to interruptions, hazards and other issues that could result in an uptick in insurance claims.
Given these issues, all employers should place an emphasis on loss control services and identify the proper strategies to prevent and address the issue of disgruntled employees in the workplace. Otherwise, financial and professional ramifications could follow.
Behaviors can be harmful to organizational success
Fed up employees can have a widespread impact on a business, and directly lead to problems with organizational success and employee satisfaction. Therefore, all employers should focus on addressing these important issues in order to prevent financial loss.
Joe Folkman, an author, speaker and guest contributor to Forbes, wrote that disgruntled employees can lead to several key problems for a company. For starters, they can negatively affect the business' brand, pushing potential customers away and resulting in costly errors. In addition, they might also take to the Internet to further damage the company's reputation, using online forums, social media or other tools. As a result, there could be fewer interested new hires, a dearth of clients and a lower morale within the organization itself.
Don't let upset workers create issues
Unfortunately, nearly every company has to contend with dissatisfied employees and other problems with the staff. However, these headaches don't always have to turn into more serious problems, especially with a strong risk management plan in place.
Mike Michalowicz, CEO of Provendus Group and contributor to the American Express OPENforum, wrote that there are several steps a company can get a better grasp on disgruntled employees. Above all else, managers should remain professional. This can be a challenge if the person in question behaves erratically, but is is important to avoid yelling or swearing. Furthermore, any problems should be addressed immediately. Letting things simmer beneath the surface can only lead to more issues. Instead, business leaders should take charge and talk with the employee directly.
In addition, every action taken by an unhappy worker should be documented, Michalowicz explained. This way, any future action will be simpler, such as lawsuits or insurance claims. Having all the paperwork in order can show each action the person took as well as the company response, thus protecting the business and the people involved.
If you are interested in Amerisure's Loss Control Training services, please contact your nearest agency or send an inquiry to LossControl@Amerisure.com .